Refund policy
Return & Refund Policy
Overview
We want you to feel confident ordering your EverGrace Advent calendar. This policy explains how returns and refunds work for orders placed on our store. It applies in addition to, and does not limit, any consumer protection rights you have under the laws of your province, state or country.
30-Day Return Window
You have 30 days from the date you receive your order to request a return.
Eligibility for a Change-of-Mind Return
Each EverGrace calendar is a sealed box of 24 doors, each hiding a surprise ornament. Once doors have been opened, the calendar can no longer be offered to another customer as new. For this reason, we can only accept change-of-mind returns for calendars that have not been opened or used.
To qualify for a change-of-mind return, your item must be:
- unopened, with all 24 doors still closed;
- unused and in the same condition you received it;
- in its original packaging; and
- accompanied by proof of purchase, such as your order confirmation.
Before You Send Anything Back
Please contact us at faith.adventt@gmail.com before sending your item back. We will confirm that your return is eligible and send you the return instructions. Items sent back without a return authorization may not be accepted.
Return Shipping Costs (Change-of-Mind Returns)
For eligible change-of-mind returns, you are responsible for arranging and paying for return shipping. We recommend a trackable shipping method, as we cannot be responsible for returns lost or damaged on their way back to us.
Damaged, Defective or Incorrect Items
This section does not depend on the change-of-mind rules above. It covers cases where something went wrong on our end.
Please inspect your order as soon as it arrives. If your calendar arrived damaged or defective, if an ornament is missing or broken, or if you received the wrong item, contact us promptly at faith.adventt@gmail.com with your order number, a short description and photos if possible. We will make it right with a replacement or a refund, and you will not be charged return shipping.
Lost or Stolen Packages
If your package is lost or stolen in transit, please see our Shipping Policy, which explains how we handle it, including for orders with Shipping Protection.
Exchanges
The simplest way to exchange your calendar is to return the original, unopened item under the terms above and place a new order for the item you would like instead.
Refunds
Once we receive your return, we will inspect it and let you know whether your refund is approved. If approved, the refund is issued automatically to your original payment method. Your bank or card issuer may take a few additional business days to post it to your account.
Your Legal Rights
Nothing in this policy limits any right or remedy you have under applicable consumer protection laws. Where those laws give you broader rights than this policy, those rights apply.
Contact Us
Questions about this policy, or ready to start a return? Reach us at faith.adventt@gmail.com.